Privacy Statement

The Brew Barn Homebrew Shop respects your privacy. We will not use your information for purposes unrelated to the services we provide, unless required to do so by law. In special circumstances, for example, if we sell our business or a substantial part of our business - your information may be transferred as part of that sale. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security.

The Information We Collect and How We Use It

In order to provide you with excellent products and services, The Brew Barn Homebrew Shop  asks you for specific pieces of personal information when you register as a customer. The Brew Barn Homebrew Shop will not collect any personal information about such individuals except when provided by such individuals.

We will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as major delivery companies, Australia Post, outsourced call centres, mail houses, third party fulfilment contractors, financial institutions and web-hosting organisations.

In special circumstances - for example, if we sell our business or a substantial part of our business - your information may be transferred as part of that sale.

We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

We may also pass on personal information to a 3rd party cheque clearance house for account payments or to mercantile agents for account settlement. There may also be the need to share information for the purpose of fraud investigation - for example, Banks and recognised authorities.

Personal Account Information

Your name, delivery address, telephone number, email address, and special delivery instructions help The Brew Barn Homebrew Shop to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.

Accessing and Editing Your Information

You can make changes to your personal information or to your customer status by visiting the 'My Details' part of the site, or by changing personal details in the check out section of the website. In addition, if you require access to your personal information you can email us at info@thebrewbarn.com.au or telephone our Customer Care Centre on (03) 9974 1884.

Security

We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers, we realise this is an unfamiliar way of buying products and services.

Only specific employees or sub-contractors in our customer care, marketing, store, warehouse systems and IT areas have access to our customers' personal information.